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Global Maintenance

For all your support needs

global it maintenance services / global maintenance / monitoring

Global Maintenance

Procurri is a 100% channel dedicated provider of independent IT maintenance for enterprise servers, storage and networking. We work with over 1,000+ channel partners to provide world-class support to their customers in over 100+ countries around the world ensuring they meet their SLA’s

Our third party maintenance solution is a perfect fit for your customers who want to extend the life of their IT assets and provide more affordable and flexible maintenance options once the OEM’s warranty period expires.

Procurri Global Maintenance benefits include

  • Expert level 3 & 4 engineers
  • Customizable service level agreements
  • Flexible, short-term contracts
  • 24×7 “Follow the Sun” support model
  • Industry’s largest parts inventory
  • Coverage available in 100+ countries
global it maintenance services / global maintenance/ monitoring

Introducing the Procurri Genie

With the Procurri team operational all around the world with specialist staff on call 24/7, there is no more competitive or knowledgeable than their experts to deal with your IT Infrastructure. The Genie, analysis and planning helps contribute toward our ultimate aims – to maximize value, minimize the impact on the environment and provide an unbeatable service to the end user.

global it maintenance services / global maintenance / monitoring

Procurri. We make IT easy. We make EOSL easy.

Several gaps are created in the IT channel when OEMs discontinue server, storage and networking products and services that businesses have heavily invested in. Procurri helps solution providers fill those gaps by delivering the essential data center upgrades and services your end users need that are no longer offered by the OEM.

global it maintenance services / global maintenance / monitoring

Support portal powered by Salesforce

Benefits of our online customer portal include:

  • Faster case resolution
  • Improved case management and communication
  • Better contract management and account insights
  • Estate view of all assets, locations, serial numbers and end dates
global it maintenance services / global maintenance / monitoring

24×7 “Follow the Sun” support

Procurri has 3 network operation centers (NOCs) across the AMERICAS, APAC and EMEA to ensure non-stop service delivery that follows the sun.

Our engineers analyze and address an issue the moment an alert is received and on average respond in under 10 minutes. All support services are run out of our very own state of the art Network Operations Center, 24 hours a day, 7 days a week, and 365 days a year.

PRECISE Powered by Procurri

global it maintenance services / global maintenance / monitoring

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global it maintenance services / global maintenance / monitoring

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global it maintenance services / global maintenance / monitoring

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global it maintenance services / global maintenance / monitoring

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global maintenance / lifecycle services / hardware support / distribution services / HPE parts provider / HPE Genuine Parts / HPE Certified parts / hardware distribution

Superior parts replacement

Procurri stocks $20M-$30M of enterprise data center hardware globally: a level unrivalled by any other third-party maintenance provider. In fact, most competitors have no stored inventory at all and will scramble to drop-ship replacement parts to meet customer SLAs from the cheapest online source – with no proper testing standards in place, leaving their customers exposed.

global it maintenance services / global maintenance / monitoring

Procurri is 100% channel focused

We are the only company who work in partnership with solution providers to provide maintenance to their end users. Whilst our competitors may sell directly to your customer, Procurri only partners with VARS and will never compete directly against you.

We understand our partners have great relationships with OEM’s which is first and foremost in the solutions they provide. In addition, by working in partnership with us, we can help you increase your services portfolio, add wallet share to existing accounts and increase your margins.

global it maintenance services / global maintenance / monitoring

Success Story: Maintenance services to global giant

With IT infrastructure spanning over 20 countries, the need for a reliable organisation to provide support on multiple product lines, in separate regions throughout the world, was paramount for this healthcare global leader. In an effort to streamline contract end dates, active support time requested was 4.5 months. With adherence to a strict SLA, Procurri put into place a programme to ensure all systems remained running with minimal downtime after a ticket is opened.

Further reading on Global Maintenance

Data center services

Data center maintenance, simplify IT support, increase uptime, lower capex costs, and grow recycling and end-of-life value

Global maintenance services

Procurri is a global company, offering full servicing for IT equipment of all types across over 100 countries!

OEM alternatives to support

Support packages for proactive break-fix, issue identification, and maintenance despite not being the OEM.

VMAX Maintenance – a beginners guide

Procurri’s TPM support now including VMAX3 is a currently unrivaled offering in the industry.

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