Global IT Maintenance
Procurri is a 100% channel dedicated provider of independent IT maintenance for enterprise servers, storage, and networking. We work with 1,000+ channel partners to provide world-class support to their customers in over 100+ countries around the world ensuring they meet their SLA’s
Our third party maintenance solution is a perfect fit for your customers who want to extend the life of their IT assets and provide more affordable and flexible maintenance options once the OEM’s warranty period expires.
Procurri Global Maintenance Benefits Include:
- Expert level 3 & 4 engineers
- Customizable service level agreements
- Flexible, short-term contracts
- 24×7 “Follow the Sun” support model
- Industry’s largest parts inventory
- Coverage available in 100+ countries
Introducing the Procurri Genie
With the Procurri global maintenance team operational worldwide with specialist staff on call 24/7, there is no one more competitive or knowledgeable than their experts to deal with your IT maintenance and infrastructure. The Genie’s analysis and planning helps contribute toward our ultimate aims – to maximize value, minimize the impact on the environment and provide an unbeatable service to the end-user.
Procurri. We make IT easy. We make EOSL easy.
Several gaps are created in the IT channel when OEMs discontinue server, storage, and networking products and services that businesses have heavily invested in. Procurri helps solution providers fill those gaps by delivering the essential data center upgrades and services your end-users need that are no longer offered by the OEM; providing quality IT maintenance services no matter the age, location, or specificity of the hardware.
Support Portal Powered by Salesforce
Benefits of our online customer portal include:
- Faster case resolution
- Improved case management and communication
- Better contract management and account insights
- Estate view of all assets, locations, serial numbers, and end dates
24×7 “Follow the Sun” Support
Procurri has 3 Network Operation Centers (NOCs) across the Americas, APAC, and EMEA to ensure non-stop IT maintenance service delivery that follows the sun.
Our engineers analyze and address an issue the moment an alert is received and on average respond in under 10 minutes. All support services are run out of our very own state of the art Network Operations Centers, 24 hours a day, 7 days a week, 365 days a year.
PRECISE Powered by Procurri
Superior Parts Replacement
Procurri stocks $20M-$30M of enterprise data center hardware globally: a level unrivalled by any other third-party IT maintenance provider. In fact, most competitors have no stored inventory at all and will scramble to drop-ship replacement parts to meet customer SLAs from the cheapest online source – with no proper testing standards in place, leaving their customers exposed. This is not a risk Procurri is willing to take.
Procurri is 100% Channel Focused
We are the only company that works in partnership with solution providers to provide maintenance to their end users. Whilst our competitors may sell directly to your customer, Procurri only partners with VARS and will never compete directly against you.
We understand our partners have great relationships with OEM’s which is first and foremost in the solutions they provide. But, working in partnership with Procurri in addition to this, we can help you increase your services portfolio, add wallet share to existing accounts, and increase your margins.
Success Story: IT Maintenance Services to Global Giant
With IT infrastructure spanning over 20 countries, the need for a reliable organization to provide support on multiple product lines, in separate regions throughout the world, was paramount for this healthcare global leader. In an effort to streamline contract end dates, the active support time requested was 4.5 months. With adherence to a strict SLA, Procurri put into place a program to ensure all systems remained running with minimal downtime after a ticket is opened.