Recognised leader in the Indian healthcare industry with 17,000 employees and global maintenance services in more than 70 countries
Procurri’s existing customer, an Indian multinational IT consulting and systems integration services company, introduced Procurri to their client as they needed a partner who could provide the following:
With IT infrastructure spanning over 20 countries, the need for a reliable organisation to provide support on multiple product lines, in separate regions throughout the world, was paramount for this healthcare global leader. In an effort to streamline contract end dates, active support time requested was 4.5 months. With adherence to a strict SLA, Procurri put into place a programme to ensure all systems remained running with minimal downtime after a ticket is opened.
From the initial engagement by the reseller to spares being delivered onsite, Procurri worked swiftly to plan a smooth transition from one maintenance provider to the alternative maintenance provider. The following steps were put into place with the initial plan being constructed within 48 hours:
1. Project management – one point of contact for technical support across 20 countries
2. Peace of mind – access to W2 level three engineers and global help desk
3. Cost savings – reduced prices for reseller and end-user by 60%