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SLA Definitions

Most Common SLA’s

Abbreviation Description
24x7x365x4R 24 Hours a Day, 7 Days a week, 365 Days a Year, 4 Hour Response (Part & Engineer)
24x7x365x4F 24 Hours a Day, 7 Days a week, 365 Days a Year, 4 Hour Fix

(Part & Engineer)

24x7x365x8R 24 Hours a Day, 7 Days a week, 365 Days a Year, 8 Hour Response (Part & Engineer)
24x7x365x8F 24 Hours a Day, 7 Days a week, 365 Days a Year, 8 Hour Fix

(Part & Engineer)

9x5x4R 9 Hours a Day (Mon-Fri 08:00 – 18:00), Mon-Fri, 4 Hour Response (Part & Engineer)
9x5x4F 9 Hours a Day (Mon-Fri 08:00 – 18:00), Mon-Fri, 4 Hour Fix

(Part & Engineer)

9x5x8R 9 Hours a Day (Mon-Fri 08:00 – 18:00), Mon-Fri, 8 Hour (NBD) Response (Part & Engineer)
9x5x8F 9 Hours a Day (Mon-Fri 08:00 – 18:00), Mon-Fri, 8 Hour (NBD) Fix (Part & Engineer)

Other SLA’s

2HrEP24x7 2Hr24x7 Engineer & Part to site
2HrEPNBH 2Hr Normal Business Hours (Mon-Fri 08:00 – 18:00) Engineer & Part to site
2HrP24x7 2Hr24x7 Part to site
2HrPNBH 2Hr Normal Business Hours (Mon-Fri 08:00 – 18:00) Part to site
4HrP24x7 4Hr24x7 Part to site
5BDEP 5 Business Days Engineer & Part to site
5BDP 5 Business Days Part to site
8HrP24x7 8Hr24x7 Part to site
NBDEP Next Business Day Engineer & Part to site
NBDP Next Business Day Part to site
NFO Next Flight Out Part to site

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