Independent Maintenance Services

Extending the maintenance support for your out-of-warranty and end-of-life IT equipment, Independent Maintenance Services delivers a consistent level of service across 90 countries from a single point of contact.

Underpinned by our SLA-driven framework, our professional technical team and 24×7 global support infrastructure, we offer flexibility to customise solutions according to your business needs, while optimising your support coverage and cost savings.

Comprehensive global support infrastructure

Comprehensive global support infrastructure

  • 24x7 multi-lingual global helpdesk
  • Localised multi-country model delivering consistent service quality
  • Access to a global team of product-certified engineers
Vendor-neutral approach to infrastructure

Vendor-neutral approach to infrastructure

  • Multi-vendor expertise catering to new, out-of-warranty or end-of-life equipment
  • Over 50% in cost savings
Efficient labour and parts planning

Efficient labour and parts planning

  • Customisable support levels and pricing plans
  • Precise labour and parts planning for efficient onsite deployment
Resolute promise on quality

Resolute promise on quality

  • Comprehensive quality management for heterogeneous IT environments
  • Operations and processes governed by ISO 9001 Quality Management Certification* *for specific countries only
SERVER
  • Gen11
  • Gen12
  • Gen13
STORAGE
  • VNX
  • Clariion
  • Dell
  • EMC Drives
NETWORKING
EQUIPMENT
  • Connectrix
  • Dell Fibre Channel Switches
  • Dell Network Switches
SERVER
  • Apollo
  • Synergy
  • ProLiant
  • Integrity
  • HP9000
  • Scalable System
STORAGE
  • Storage Networking
  • Data Archiving
  • Disk Systems (entry, mid & Enterprise)
NETWORKING
EQUIPMENT
  • Aruba/HP Networking
  • FlexNetwork
  • FlexFabric
  • Arista
  • Altoline
  • Infiniband
SERVER
  • Lenovo
  • IBM
SERVER
  • Power 6
  • Power 7
  • Power 8
STORAGE
  • N-Series
  • Tape Systems
SERVER
  • Power 6
  • Power 7
  • Power 8
STORAGE
  • Storwize series
  • DS5000 series
  • DS4000 series
NETWORKING
EQUIPMENT
  • Entry
  • Mid-range
  • Enterprise
SERVER
  • UCS Rack Server
  • MCS
NETWORKING
EQUIPMENT
  • Switching series
  • Routing series
  • Security
  • Wireless
  • IP Telephony series
SERVER
  • Oracle
  • Netra
SERVER
  • S-Series
  • T-Series
  • M-Series
  • Netra
  • Sunfire
STORAGE
  • SAN
  • NAS
  • Tape
NETWORKING
EQUIPMENT
  • EDR InfiniBand Fabric
  • Ethernet Networking
  • Storage Networking
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